RETURN & EXCHANGE POLICY
RETURN & EXCHANGE POLICY
We aim to provide high-quality products and customer satisfaction. Please read our policy carefully before placing an order.
1. General Conditions
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All products sold by TIGIDA are subject to this return and exchange policy.
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By placing an order, the customer automatically agrees to these terms.
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Items must be returned in:
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Original condition
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Original packaging
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Unused, unwashed, and unworn
All products sold by TIGIDA are subject to this return and exchange policy.
By placing an order, the customer automatically agrees to these terms.
Items must be returned in:
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Original condition
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Original packaging
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Unused, unwashed, and unworn
Any product that does not meet these conditions will be refused.
2. Timeframes
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Return or exchange request: within 3 days from the date of delivery.
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Exchange deadline: up to 7 days from the date of delivery.
Return or exchange request: within 3 days from the date of delivery.
Exchange deadline: up to 7 days from the date of delivery.
Requests made after these periods will not be accepted.
3. Accepted Cases
We accept exchanges in the following cases:
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Manufacturing defects (printing, stitching, stains, damage)
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Wrong item sent by our team
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Product received is completely different from what was shown on our website
In these cases, the exchange will be processed at no additional cost.
4. Non-Accepted Cases
We do not accept returns or refunds for:
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Wrong size chosen by the customer
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Change of mind after receiving the order
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Personal expectations not mentioned on the product page
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Normal variations in color or print due to lighting or screen differences
In these cases:
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Exchange only
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Return shipping fees are paid by the customer
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A deduction of 30% or a minimum of 25 DH may apply
5. Refund Policy
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Cash refunds are not available
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Refunds are processed only as:
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Exchange
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Store credit (if applicable)
Cash refunds are not available
Refunds are processed only as:
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Exchange
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Store credit (if applicable)
⚠️ Full refund is issued only if the product received is entirely different from the ordered product.
6. Return Procedure
To request a return or exchange:
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Contact us via our official communication channels
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Provide:
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Clear photos of the product
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Order number
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City and delivery address
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Our team will respond within 24 hours
No return will be accepted without prior confirmation.
7. Delivery Refusal
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Orders refused at delivery without a valid reason may result in:
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Order cancellation
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Restriction from future purchases
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Delivery fees are non-refundable
Orders refused at delivery without a valid reason may result in:
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Order cancellation
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Restriction from future purchases
Delivery fees are non-refundable